How it works
Refund now. Ship Later. Zero Fees
1. Choose Prefund
When initiating a return with one of our partner retailers, select Prefund as your refund method. Use your existing order number and choose the items you want to return.
2. Get your refund, instantly
Within seconds, your refund will be deposited into your nominated bank account.
3. Ship your return later
Download your return label and send your items back within 7 days. Use the Prefund app to track all your returns in one easy place
How can we
help?
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Prefund allows you to receive your refund instantly, before you've shipped your return, at zero cost to you.
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First, initiate a return with one of our partner retailers, using your order number
Next, set up your Prefund account, by following the sign-up prompts
After setting up your account, you can begin your refund or exchange process right from your personalised dashboard. Just follow our simple three-step process.
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If you choose the instant refund option, you’ll have your money back in under 60 seconds.
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Prefund is completely free for customers requesting a refund—no subscription fees, setup costs, or transaction fees, ever.
Online Retailer?
Discover how Prefund can transform returns into a positive experience for both you and your customers.
